Terms of sale
Terms and Conditions of Sale
Last updated: July 7, 2026
These Terms and Conditions of Sale govern purchases made through meadowwhim.com, operated under the trade name MeadowWhim CrossStitch.
They define the rights and obligations of the business and its customers in connection with the sale of digital products.
1. Seller Information
The website meadowwhim.com is operated by:
Adeline Bernard
Sole trader (French micro-entrepreneur)
Trading name: MeadowWhim CrossStitch
Registered business address:
59, rue de Ponthieu, Bureau 326
75008 Paris
France
SIRET number:
948 840 640 00023
Business activity:
Creation and sale of artistic and creative digital patterns and content.
Email address:
meadow.whim.xstitch@gmail.com
These Terms and Conditions apply exclusively to sales made to individual consumers (B2C).
2. Products Offered
MeadowWhim CrossStitch exclusively offers downloadable digital products, including PDF files containing patterns and creative content.
No physical products are sold, and no physical shipments are made.
The essential characteristics of each product are described on the corresponding product page before purchase.
Customers are responsible for ensuring, before placing an order, that they have the equipment, software and knowledge necessary to use the purchased digital files correctly.
3. Prices
Prices are listed in euros (€), which is the store's reference currency.
Depending on the customer's location, the store may automatically display prices in different currencies through the currency conversion system used by Shopify.
Differences in exchange rates may result in variations in the amount displayed in the customer's local currency.
The prices displayed at the time the order is confirmed are the prices applicable to that purchase.
MeadowWhim CrossStitch reserves the right to change its prices at any time. Such changes will not affect orders that have already been confirmed and paid for.
4. Orders
Customers select the digital product or products they wish to purchase and confirm their order after reviewing its contents.
An order is considered final only after:
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Acceptance of these Terms and Conditions;
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Successful payment;
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Order confirmation by the sales system.
Customers must provide accurate information when placing an order, including a valid email address.
Customers are responsible for ensuring that they can access this email address in order to receive information relating to their purchase and download their files.
5. Payment
Full payment is due at the time the order is placed.
Accepted payment methods include, but are not limited to:
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Shop Pay;
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Shopify Payments;
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Visa;
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Mastercard;
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American Express;
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Apple Pay;
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Klarna;
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PayPal.
Payments are processed through secure payment service providers.
An order is considered confirmed only once payment has been successfully processed.
6. Delivery of Digital Products
Once payment has been confirmed, customers receive immediate access to the digital files they have purchased.
PDF files are delivered automatically through Shopify using the Sky Pilot service.
No postal delivery or physical shipping period applies.
Customers are responsible for downloading and retaining their files after purchase.
7. Right of Withdrawal for Digital Content
In accordance with the applicable provisions of the French Consumer Code concerning digital content supplied without a tangible medium, customers acknowledge that they request immediate access to the digital content after confirming their purchase.
By confirming their order, customers expressly agree that performance begins immediately and acknowledge that they waive their right of withdrawal where the legal conditions for this exception are met.
8. Refunds and Technical Issues
The conditions governing refunds are set out in the Refund Policy available on the website.
If a technical issue prevents a customer from accessing a file or using the purchased content as intended, they may contact:
Assistance will be provided to help resolve the issue.
9. Usage Licence and Intellectual Property
Purchasing a digital file does not transfer ownership of the intellectual property rights associated with its content.
All patterns, designs and digital files offered by MeadowWhim CrossStitch remain the exclusive property of Adeline Bernard and are protected by applicable intellectual property laws.
Purchases grant a licence for personal, private use only.
The following activities are strictly prohibited:
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Reselling digital files;
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Sharing or redistributing files;
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Copying or modifying files for the purpose of redistribution;
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Using the files for commercial purposes without prior written permission.
No commercial licence is granted, including for the sale of finished items made using the patterns, unless prior written permission has been obtained.
10. Liability
MeadowWhim CrossStitch provides digital files that are carefully created and checked.
However, the business cannot be held responsible for:
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Difficulties arising from the equipment used by the customer;
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Differences in display or printing depending on the equipment used;
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Errors resulting from improper use of the files;
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The results obtained by customers when completing their projects.
If a defect in a supplied file is confirmed, customers may contact MeadowWhim CrossStitch so that an appropriate solution can be considered.
11. Record Retention
Orders, invoices and business documents are retained for the periods required under applicable French regulations.
Customers may request access to documents relating to their purchases by contacting:
12. Amendments to These Terms and Conditions
MeadowWhim CrossStitch reserves the right to amend these Terms and Conditions at any time.
Any amendments will apply only to orders placed after the revised terms have been published on the website.
The Terms and Conditions applicable to an order are those accepted by the customer at the time the order is confirmed.
13. Applicable Law and Dispute Resolution
These Terms and Conditions are governed by French law.
In the event of a problem or dispute, customers are encouraged to contact MeadowWhim CrossStitch in an attempt to reach an amicable resolution.
In accordance with the applicable provisions of the French Consumer Code, consumers may also refer the matter to a consumer mediation service after first attempting to resolve the dispute directly with the seller.
The contact details of the competent mediator will be provided in accordance with applicable legal requirements.
If no amicable resolution can be reached, the rules on jurisdiction provided for under French law will apply.
14. Acceptance of These Terms and Conditions
Placing an order on meadowwhim.com constitutes the customer's full and unconditional acceptance of these Terms and Conditions of Sale.